Frequently Asked Questions
What is the cost for each course?
As the world’s leading security manufacturer, it is important that our installation and integration partners are fully educated with our latest products and technologies and for that reason all of our training courses are free of charge.
What is the dress code?
The dress code is casual as we like our delegates to be comfortable whilst enjoying our training courses.
Will refreshments be provided on the day?
Complimentary hot and cold refreshments will be available to you all day.
For our courses which run from 09.00 until 17.00, we provide a light buffet lunch.
Therefore please complete the 'Dietary Requirements' on your profile.
Do I need to bring any equipment?
Everything you require for the courses is provided by Hikvision.
Can I attend more than one course?
We encourage you to attend as many courses as you require.
Please keep in mind you will need to have passed the HCSA course in order to attend the HCSP Part One course.
How many people from each company can attend a course?
We are happy to train an unlimited amount of delegates from each company.
To avoid complications, there is a limit of four attendees per company per course. Eg, if you would like sixteen people to be trained, you will need to choose 4 separate dates.
What happens if I cannot attend after I have made the booking?
We understand that delegates are not always able to attend, therefore please inform us by phone 01628 902 140 or email email@example.com.
Please give us as much notice as possible. Alternatively log onto your LearnUpon account and select the 'unenrol' button.
Can I bring colleagues with me on the day?
Everyone is welcome, however please ensure you and your colleague have registered and enrolled before the training course.
We have a limited amount of spaces on each course, therefore registering will secure your place.
What happens if I fail a course?
At the end of each course there is a short exam. When you are in the Training Centre you have one attempt at this exam.
If you fail, you are given a further two attempts at the exam, this is to be taken online at our own leisure. If you would like to retake the test, please contact us by phone 01628 902 140 or email firstname.lastname@example.org.
If a pass mark is not reached you are welcome to retake the course.
When will I receive my certificate?
We endeavor to send your certificiate to your registered address within four weeks of you attending the course.